Return & Refund Policy

Welcome to The Dopest Shop – where customer satisfaction is just as important as our dope products. We get it—sometimes things don’t work out, and that’s okay. Here’s everything you need to know about returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns for most items within 14 days of delivery. To be eligible for a return:

  • Item must be unused, unworn, and in its original condition.

  • All tags, labels, and packaging must be intact.

  • Custom, limited-edition, or final sale items cannot be returned unless damaged or defective.

2. Damaged or Defective Items

Received something not-so-dope? If your item arrived damaged, misprinted, or defective, don’t worry—we’ve got you.

  • Email us at support@thedopestshop.com within 7 days of receiving your order.

  • Include your order number, a brief description, and photos of the issue.

  • We’ll send you a replacement or offer a full refund—your choice.

3. Refund Process

Once your return is received and inspected, we’ll notify you by email. If approved:

  • Your refund will be processed to your original payment method.

  • It may take 5–10 business days for the refund to appear, depending on your bank or credit card provider.

4. Exchanges

Want a different size, color, or design?

  • We do not offer direct exchanges. Instead, return the original item for a refund and place a new order.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

  • We recommend using a trackable shipping service to ensure your return gets to us safely.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Limited-edition drops

  • Gift cards

  • Digital downloads

  • Final sale items

  • Used rolling trays, pins, or accessories

7. International Returns

International customers are welcome to return eligible items. Please note:

  • We do not cover international return shipping costs.

  • Customs duties or import taxes paid at the time of purchase are non-refundable.

8. Cancellations

Orders can only be cancelled within 1 hour of placing the order. After that, it’s already in motion and can’t be stopped.

9. How to Start a Return

  1. Email us at support@thedopestshop.com with your order number and reason for return.

  2. We’ll review and respond with return instructions.

  3. Ship the item back and we’ll handle the rest.

10. Still Got Questions?

No stress—our support team is here to help.
Reach out anytime at support@thedopestshop.com or DM us on Instagram @thedopestshop.

Thank you for shopping with The Dopest Shop—where the drip is real, and the service is even better.